Position Purpose
A versatile position within a dynamic nonprofit that provides community-inspired, volunteer-powered disaster relief The position is full-time and is responsible for efficiently and effectively coordinating volunteers across multiple programs and providing leadership to Volunteer Relations Coordinators while putting the volunteer experience at the forefront, both when preparing volunteers for their time on program and while on the ground.
Reporting Relationships
- Reports to Director of Volunteer Operations
- Roles reporting to position Volunteer Relations Coordinator(s)
- Approximate number of direct reports 2-5
Key Accountabilities
- Guides and supports volunteers as they prepare for program; setting volunteers up for a successful and positive volunteer experience.
- Responsible for ensuring that volunteer applications for relevant programs are processed and handled appropriately.
- Responsible for recruitment and training of Volunteer Relations Coordinators and implementing a system of regular personnel evaluations.
- Responsible for pre-arrival communication with prospective and incoming volunteers, ensuring all inquiries are responded to in a timely manner.
- Create and maintain volunteer information working with the program team to ensure it is accurate and up to date and setting clear expectations for prospective volunteers.
- Maintains the accuracy of volunteer coordination data.
- Provides regular reports and updates to the Director of Volunteer Operations on the progress of the Volunteer Coordination on relevant programs.
- Have strategic input on the direction of the Volunteer Coordination strategy.
- We understand vaccination is the best way to protect our beneficiaries, community members, staff and volunteers. Therefore, we require all staff members working in in-person environments (including program staff, office staff, team meetings and program visits) to be fully vaccinated against COVID-19. Subject to applicable guidance, the term fully vaccinated currently refers to when an individual has received all recommended Covid-19 vaccines, including any booster dose(s) when eligible.
- Perform other duties as required
Position Requirements
- Education Bachelor’s degree or equivalent experience
- Related Experience A minimum of 6 months of experience working in volunteer coordination and/or customer service. Experience as a volunteer on an All Hands and Hearts program.
- Special Competencies/Certifications Excellent written and oral communication skills and confidence working with Google Workspace, particularly Google Docs and Google Sheets; and Microsoft Office. Confidence in Salesforce (or similar CRM). Experience with customer relations preferred. The individual needs to be well organized and have a flexible approach to managing multiple tasks and prioritizing them appropriately. Must have outstanding leadership and delegation skills. The individual is able to manage a large workload and perform in a fast-paced environment.