Summary:

We are seeking enthusiastic individuals to join our team as Customer Service Volunteers. As a Customer Service Volunteer, you will play a vital role ensuring positive experiences. You will assist clients, families and visitors with inquires, provide information, and support Unionville Home Society’s mission. This volunteer position offers a rewarding opportunity to contribute to our community and develop valuable customer service skills.

Responsibilities:

• Provide a warm and friendly greeting to clients, families, and visitors.
• Direct families and visitors to the appropriate location or staff within         Unionville Home Society.
• Engage with clients, families, staff , and visitors in a friendly            professional  manner, either in person or over the phone.
• Answer incoming phone calls, take messages, and transfer calls to the appropriate staff or department.
• Receive, sort and distribute mail and packages to clients
• Support Customer Service Coordinator, by performing tasks such as  filing, photocopying, stocking, and other general office duties as needed.
• Maintain a clean and organized front desk area, ensuring it presents a professional and welcoming appearance

• Excellent communication skills
• Friendly and welcoming demeanor
• Ability to manage multiple tasks
• Responsible and dependable
• Ability to work independently and as a team player
• Ability to follow instructions with sound judgement, knowing when to seek help

• Attend interview and volunteer orientation.
• Completion of a Vulnerable Sector Police Check (if over the age of 18).
• Completion of a 2-step Mantoux (tuberculosis) test.
• 3 Doses of a COVID-19 vaccine
• Volunteer consent form signed by parent/guardian if volunteer is under 18.