Oakville, ON
End Date: March 15, 2025 (14 days left to apply)
Our Commitment to Students
At Canadian Tire, we are committed to providing students with a supportive and collaborative environment that fosters knowledge sharing and offers key experiences to help them develop their capabilities through projects and objectives. We believe in setting specific and measurable goals that align with our business objectives to support learning and help students achieve their full potential. Our culture emphasizes learning from others, continuous improvement, agility, growth, and innovation, and we are invested in building a talented, diverse workforce for the future of Canada and Canadian Tire. Additionally, we are dedicated to building strong relationships with our student employees by engaging with them throughout their education and career pursuits and creating opportunities for ongoing communication and relationship building.
What You’ll Do
The Digital Customer Experience Student at Canadian Tire Financial Service (CTFS) will report to the Manager, Digital Products. The successful candidate’s primary responsibility will be to develop and execute customer experience strategies for digital onboarding and servicing of financial products and services. Within this role, they will work closely with various departments across the organization as well as Canadian Tire Retail.
- Gain working knowledge of CTB digital product capabilities and user experience.
- Own and prioritize the product backlog, proactively creating and refining backlog items.
- Research the competitive landscape to identify trends, opportunities, and solutions addressing business/customer needs.
- Collaborate creatively with team members to propose and refine digital solutions, incorporating accessibility requirements.
- Manage project approvals (Compliance, Legal, Privacy, Accessibility, Customer Service) and oversee deployment, tracking performance and KPIs.
What You Bring
- University student, enrolled in a business program such as Business Administration, Marketing, Management, or Digital Innovation.
- Experience in Digital Product Management, Project Management, Marketing, or Design is an asset.
- Passion for and understanding of web/mobile technologies, with a drive for continuous learning and developing innovative customer experiences.
- Highly organized, action-oriented, and able to manage shifting priorities, goals, and conflicting demands while working independently.
- Strong communicator with problem-solving skills, able to engage, influence, and inspire diverse teams to drive collaboration and meet business objectives. Proficient in MS PowerPoint and Excel.
Hybrid
We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team. This role is based out of our CTFS/CTB head office in Oakville, Ontario.
About Us
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there’s a place for you here.