The position works within the Product Incident Management (PIM) process, to ensure the timely and effective investigation of customer reported incidents involving consumer products sold at our stores. The team works with various stakeholders across Canadian Tire, including the Product Quality Assurance, Insurance, Merchandising and Supply Chain teams.
- Facilitate the PIM process – from incoming events to resolution of incidents
- Managing compliance to PIM process, escalating as appropriate
- Coordinating activities of stakeholders, including Risk Management, Legislative Compliance, Dealer Communication, Corporate Communication, Call Centre, and Product Quality Assurance
- Providing direction to stakeholders to assist in PIM process execution
- Producing ad hoc and regular reporting on the PIM process
- Maintenance of process documentation
What you’ve done:
- Currently enrolled in a post-secondary program in Business, Science, Engineering, or a related discipline
- Previous experience in retail operations an asset
- Exceptional communication skills with the confidence and passion to share knowledge
- The ability to take a collaborate approach to build strong relationships and have positive team experiences
- Flexible and dynamic individual who is able to adjust and prioritize accordingly to adapt to business demands and requirements
- Proficient with MS Office 365 (Excel, SharePoint)
Hybrid
We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team. This hybrid role is based out of our Yonge/Eglinton Campus and the candidate for this role can expect to work onsite a minimum two days per week.