Duration in Months (for fixed-term jobs):
12
Job Family:
Career and Employment
# of Open Positions:
1
Faculty/Service – Department:
CO-OP, Placement Operations
Campus:
Main Campus
Union Affiliation:
SSUO
Date Posted:
août 15, 2024
Closing Date:
août 26, 2024
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above
Hours per week:
35
Salary Grade:
SSUO Grade 08
Salary Range:
$62 218,00 – $78 589,00
About Student Affairs :
Student Affairs is at the very heart of the student experience at the University of Ottawa. Our large family of nearly 500 full-time employees, not to mention hundreds more part-time and student workers, works hard to provide students with the tools and support they need to choose their postsecondary education establishment, apply, enrol in their courses, eat, sleep, play, study, succeed, thrive, and graduate. We have a wide variety of career opportunities and professional development pathways. We hope you join our service and help us continue to help students reach their full potential and ensure the competitiveness and longevity of the University of Ottawa!
Position purpose:
Coordinates and manages the tasks related to CO-OP interviews, ranking and matching students to various jobs in accordance with CO-OP program policies and regulations to ensure that uOttawa is a partner of choice in providing experiential learning opportunities and experiences to uOttawa students.
Acts as a uOttawa Ambassador with potential and current employers to promote the image of the University and the CO-OP Program by providing courteous, timely and accurate service to students and employers from the public, para-public, non-profit, and private sectors.
In this role, your responsibilities will include:
Coordination of placements
- Oversees and coordinates all aspects of the CO-OP interview process at each term by anticipating and coordinating the interviewing needs of upcoming and ongoing work terms. Coordinates the interviews, ranking and matching process.
- Analyses and manages all aspects of job management and interview exceptions which includes conflicting requests and short deadlines. Ensures various submitted forms are analyzed, completed and have accurate information.
Programs and Portfolio Management
- Assesses applicants for work-study and 8-month job postings based on program of study and collaborates with the Office of Financial Aid to determine the eligibility of the students to the Work-Study (WS) program for CO-OP jobs. Determines eligibility for international bursaries and shares the information with the Office of financial aid and with the international office.
- Actively participates in tracking meetings to discuss placement strategies and action plans to help students succeed.
- Develops and maintains procedural documentation to ensure consistent customer service delivery. Provides feedback and collaborates proactively with management on necessary process improvements.
Account Management
- Interacts with various clients by greeting, guiding, and informing students, employers, and professors while advising and coaching them on the CO-OP placement process. Maintains the database and various records by entering all interactions in the CRM.
Business Development
- Develops relationships with employers to gain new jobs and manage existing opportunities and co-manages the pending scheduling process to persuade employers to interview students and submit job offers in a prompt manner.
What you will bring:
- Bachelor’s degree in administration or a combination of relevant education and experience
- Minimum of 2 years of demonstrated experience in a customer service role acting as a resource person.
- Knowledge of postsecondary programs, university services and structure.
- Knowledge of and experience interpreting, communicating and applying procedures, policies and methods.
- Capacity to deal with conflicting priorities and respect strict deadlines in a fast-paced environment with a high level of accuracy and attention to detail
- Good negotiation skills and ability to act tactfully and with diplomacy.
- Ability to build positive relationship with internal and external stakeholders.
- Experience and knowledge of computer systems especially in database management, CRM and software such as: Word, Excel, electronic calendar, e-mail, Web sites, etc.
- Bilingualism – Advance level French and English (spoken and written)
Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.