Description
Reporting to the Manager, Administration the incumbent will provide the administrative services for reception and conference center, including processing telephone calls, conference room reservations and food and beverage orders. He/she must be resourceful, able to multi-task, and people, team and customer service oriented.
Responsibilities
Provide professional and courteous internal and external stakeholder customer service in a reception environment;
Provide telephony coverage with emphasis on excellent customer service;
Assist in processing conference room requests in the EMS program and catering requirements;
Assist in meeting rooms’ logistic and IT requirements;
Assist in preparation, set up and clearing of catering requests served in conference rooms or in the employee Bistro;
Be vigilant, security focused, aware and observant with attention to detail of activity around the reception;
Assist in data gathering and statistics to be used in reports;
Replace any member of the team and be a vital team player embracing IATA values;
Work with the Manager Administration on other projects assigned.
We would love to hear from you if
University graduate.
Customer service experience, preferably reception would be an asset;
Knowledge of audio visual and video technologies would be an asset;
Ability to multi-task while constantly being security focused;
Flexible in starting and ending times
Flexible to be able to do some manual work as may be required;
Computer literate: Microsoft Office: Outlook, Word, Excel
Events Management System (preferable);
Excellent written and oral communication skills in both English and French; additional language skills would be an asset.