We are looking for a Student Intern – Back Office to join our dynamic team of smart, positive, and passionate people who are appreciated for their unique talents and empowered to do their jobs well. We are looking for individuals with proven experience in client service and analytics to help us support our Utility Customers. As part of the team, you will be assisting in various back off tasks directly influencing a knowledge base for our customers while continuously increasing high customer satisfaction. We highly value team members who are able to communicate clearly and concisely, and who work to build a positive and enjoyable workplace.
Job Duties/Responsibilities:
- Assist and coordinate with Support, Sales and R&D Teams
- Consolidate and update customer documentation in a centralized location
- Assist in building content repository
- Content management
- Liaise with internal stakeholders
- Data Entry
Qualifications:
The desired candidate must possess a high level of initiative, aptitude and energy in order to succeed in a fast-paced environment. The candidate should have some if not all of the following attributes:
- Excellent verbal and written communication skills.
- Experience in working with computer systems and applications
- Be detail oriented and have excellent analytical skills
- Ability to absorb and learn new information in a fast paced environment
- Ability to work independently, be flexible, be self-motivated and a team player
- Ability to multi-task effectively and consistently to meet assigned deadlines
- Maintains composure and professionalism while understanding customer perspectives and managing customer expectations