At March of Dimes Canada (MODC), our people are at the core of everything we do. Reporting to the Vice President, People & Culture, the Senior Manager Volunteer Management will lead the national volunteer engagement program and services including the creation of the National Volunteer Strategy, annual Volunteer Programs work plan and budget, volunteer recognition programs, data and process management. This position will be responsible for ensuring excellence in volunteer satisfaction and engagement.
Responsibilities:
- Establish a vision for March of Dimes Canada volunteerism in accordance with best practice and the Canada Code for Volunteer Involvement.
- Create an ideal volunteer journey that is volunteer centred and provides for a consistent, gold standard experience.
- Create a strategy and plan that supports the established vision and addresses gaps in best practice or consistency across the organization, reducing redundancies and supporting a unified volunteer experience.
- Responsible for the Volunteer Programs budget and its ongoing management
- Develop and maintain key relationships with experts and leaders in non-profit voluntary engagement across the country.
- Keep abreast of relevant external and internal trends, ensuring that relevant information is shared and factored into program
- Develop, review and update Volunteer Management policies and procedures, resources and tools with the guiding principles and standards of practice set by the Canadian Code for Volunteer Involvement.
- Collaborate with the Executive Leadership Team and other key stakeholders to promote and sustain volunteer programs across Canada and continuously incorporate volunteer engagement as a core strategic function.
- Identify and assess volunteer needs and opportunities to meet operational requirements and enhance program delivery services; support volunteer involvement with key events, revenue-generating activities, advocacy and research.
- Develop and implement effective strategies to recruit, onboard, train and retain volunteers with the appropriate skills and abilities, paying particular attention to key volunteer roles.
- Lead organizational efforts to identify, track, document, evaluate and measure outcomes of initiatives with reliable and accurate data, and communicate and report the collective impact in volunteerism.
- Lead the annual process in measuring volunteer satisfaction and engagement
- Maintain and grow volunteer base through close collaboration with MODC program operations, outreach to individuals, groups and community-based agencies and corporations, networking events and social networks of volunteer management practitioners and other professionals.
- Develop and lead a formal and informal volunteer recognition plan that includes education and development opportunities, recognition events, National Volunteer Week activities and other engagement activities to support MODC volunteer initiatives.
- Undertake projects that support creating and maintaining a culture of volunteerism and inclusion.
Qualifications and Experience:
- Post-secondary degree in a related field, with 7-10 years of experience in human resources or volunteer management
- 5 years of experience at management/leadership level in leading, managing and implementing volunteer programs and support in a multi-branch (location), not for profit, national operation
- Certification in Volunteer Management is an asset
- Extensive knowledge of volunteer management practices and relevant legislation in Canada
- Demonstrated success in growing a volunteer base and building engagement for volunteers across the country
- Hands-on experience in managing high volume recruitment activities across all functions, writing position descriptions, managing volunteer programs and monitoring, tracking and reporting volunteer activities and statistics
- Excellent organizational, coordination and facilitation skills, and ability to manage with limited resources, seize opportunities and think creatively
- Demonstrated leadership, project management, change management, problem-solving and analytical skills, with the ability to take initiative and responsibility to create new processes and services
- People leader with proven ability to work effectively with a wide range of internal and external constituencies in a diverse community
- Excellent communication skills, with the ability to write and communicate well-defined reports to management and external stakeholders
- Ability to analyze complex, sensitive problems and situations, evaluate alternatives and make sound, appropriate recommendations or decisions
- Proficient understanding of volunteer database management systems
- Advanced computer skills and a high aptitude for learning and using computer software
If you are interested in transforming the quality of life for people with disabilities, please submit your cover letter and resume in confidence to: People & Culture
Please note the following:
- We offer the hybrid option of working either in office or from home.
- Please indicate where you saw this posting in your cover letter, for our tracking purposes.