Description

Company: CGIC
Department: Claims
Employment Type: Temporary Full Time
Work Model: Hybrid
Language:  French is required, English is an asset.

The opportunity:

Put your diploma or degree to work and make a difference at Co-operators. During your internship, you will have the chance to participate in various stimulating projects in collaboration with passionate and dedicated mentors who are committed to your success. These projects will allow you to build the foundation of your career, while developing your rigor, your team spirit and your knowledge of the insurance industry. Co-operators is much more than a work environment, it’s a lifestyle where you can participate in a variety of social activities that will allow you to bond with your colleagues and develop your professional network. Co-operators is looking for 3 co-op students in the Claims and Sales team in Laval, Quebec. This is approximately a 3-month contract position for Summer 2024.

How you will create impact:

Insurance internship – Claims adjuster (2 positions available)

• Handle administrative tasks related to day-to-day operations (rental follow-up, policy or appraisal reports, etc.).
• Handle new claims and provide effective guidance to customers.
• Follow up with customers (draft and send next steps and/or file closure letters).
• Provide exceptional customer service in accordance with our service and quality standards.

Insurance internship – Sales Liaison Person (1 position available)

• Make and send quotes to potential customers.
• Make outbound calls to interact with our customers and participate in call listening to learn about the agent’s business.
• Use and become familiar with the company’s computer systems (Claim Center).
• Deliver exceptional customer service in line with our service and quality standards.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support your peers.

To join our team:

• You are enrolled as a student in the following Cegep programs: Technique de services financiers et d ’assurances or AEC en assurance de dommages.
• You are a team player and can adapt to a dynamic environment.
• You have good computer skills (Microsoft Office suite).
• Experience working in a contact center and in-depth knowledge of customer service principles are an asset.
• Basic knowledge of insurance and claims, insurance forms, vehicle repair processes and provincial legislation and regulations is an asset.
• French is required, English is an asset.

What you need to know:

• You will be subject to a background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Compensation starting at 20$/hour
• 5% Bilingual Premium
• Length of internship flexible (between 8 to 12 weeks)
• Personal days, flexible work schedule
• Possibility to extend contract during your studies

More on the recruitment process

Required documents:

• Cover Letter
• Resume
• Transcript

Your cover letter should explain your interest in Co-operators and have a short paragraph describing yourself. Please also indicated the role(s) you would like to apply for.