The Intern, Solution Management (SM) is responsible for supporting various business unit solutions. The incumbent participates in assignments with the core applications team to understand the end-to-end support processes. The role assists in improving processes and executing assignments. The position aids in organizing and improving collaboration as well as helping to organize information and structure it for future initiatives.
Major Responsibilities
Work on centralized dashboards, monitoring, and reporting related to system stability, reliability, and recovery, which might include analysis, data mining for root causes and trends as well as other related activities
Support process improvements to streamline development
Assist with collaboration opportunities
Requirements
Knowledge of process improvement and Software Development Life Cycle (SDLC)
Desire to perform root cause analysis
Experience with various collaboration tools and processes
Ability to work independently
Ability to do process mapping
Quick learner and ability to adapt to change
Strong organizational skills
Education
Working towards a Bachelor’s Degree in Computer Sciences or related field
Bachelor’s Degree in Business Administration or similar
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*Any experience/education/skills/knowledge for these above would be considered as an asset
About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.