Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 370,000 people across Canada through Equitable Bank, Canada’s Challenger Bank™, and have been around for more than 50 years. Equitable Bank’s wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 5 million members. Together we have over $100 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people’s lives. Our EQ Bank platform ( eqbank.ca ) has been named the top Schedule I Bank in Canada on the Forbes World’s Best Banks 2023, 2022, and 2021 lists.
Purpose Of The Job
The Technology Workplace Services (TWS) Intern manages the company’s desktop, laptop, desk phones, smart phones and audio/visual equipment as well as install and maintain the company’s endpoint technologies. In addition to the core functions, the incumbent will also perform the
technology side of the relocation of staff and be the first point of contact for all technological issues from both phones and internal ticket system.
Work Term: January 2, 2024 to April 26, 2024
The Work
• Diligently monitor a queue of end-user issues. Escalate support tickets to senior teammates. Address follow-ups on support ticket progress
• Log in to the HelpDesk Call Queue daily, answer, create tickets if needed and service End Users as required
• Manage our service desk software to record and track all services provided by IT. Generate report weekly to managers and directors
• Desktop/Laptop rollout support – procure and setup new desktop/laptops as well as diagnose and re-image old desktops and laptops. Fix desktop/laptop that are still under warranty
• Desk phone and Smartphone setup and support – setup new phones and provide first line of support for any phone problems.
• IT Logical / Administrative Access support – Create new users, assist day-to-day password issues from users, terminate users that departed the company
• Technology Workplace Services – Provide support for basic Microsoft Office issue, internet connectivity issues, printer issues, application connectivity issues, WiFi issues
• Coordinate hardware purchases with the IT procurement team, organize and input license key accordingly, follow-up to ensure hardware arrived. Working with other senior teammates to ensure delivery of hardware and software at a timely manner
• Work on MAC – move add change of staff
• Keep IT area / storage room organized and clean
• Evaluate documented resolutions and analyze trends for ways to prevent future problems
• Ensure Antivirus are fully updated and up-to-date on all Endpoints. Liaison with Security Operations to ensure all Endpoints are secured and monitored
• Support all media and boardroom related issues
• Other task/project as assigned by the Manager of Technology Workplace Services (TWS)
Let’s Talk About You!
• Working towards a college diploma in computer networking, technical support or equivalent is required (Eg. Computer Systems Technology). Higher accreditation (e.g. Bachelor of Computer Science) is an asset
• Experience working in a customer services environment
• Good technical problem solving & troubleshooting skills
• Adhere to internal IT procedure, corporate policy and site audit responsibility for all tasks
• Office administrative task experience is an asset. (e.g. working with Excel spreadsheets, Outlook for organization)
• The incumbent is expected to interact with everyone including executives and thus good verbal and written skills are important
• Knowledge of and technical ability to troubleshoot:
• Windows 10 / Mac issues
• Microsoft Office / Office 365 issues
• Internet surfing / browser issues
• Outlook Client Email issues
• VPN issues
• ACL issues
• Printer / Scanner issues
• Desk Phone / Recording Phone issue
• LAN/WiFi issues
• PC, Laptop or Surface hardware issues
• Smartphones issues (iOS, Android)
• Miscellaneous computer hardware issues
How to Correctly Submit Your Application
• All applications must be submitted through our company website: https://jobs.lever.co/eqbank . Search for: Technology Workplace Services (TWS) Intern, Winter 2024
• Please note that you must be an active student going back to school. Applications from students who have already graduated will not be accepted unless you need to do a co-op placement in order to graduate.
• Please scan together and submit ONE DOCUMENT that includes your transcripts, resume and cover letter. Please note that if the application is not completed properly, it will not be accepted.
What We Offer
• Competitive pay
• A modern work environment in Toronto, easily accessible by TTC
• A fun, relaxed, diverse work environment
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy, personal days and even a moving day
🖥 Virtual events to connect with your fellow colleagues
🎓 Annual professional development allowance and a comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.