Thales provides world-leading Communications-Based Train Control (CBTC) and interlocking for mass rail transit applications globally. The Centre of Competence for Urban Rail Signalling is located right before you at mid-town Toronto. As the largest office in Canada, we house a department for every step of the Software Development Lifecycle (SDLC)! This includes Software, Hardware, Systems Design, Verification & Validation, Operations, etc. The supporting corporate shared services teams in Finance Human Resources and IT is also located at the office. Our office space was designed to provide a sustainable, healthy workplace that expresses TRSS’s brand while increasing collaboration. Features include Greenguard furniture, EnergyStar appliances, low-emitting adhesives, sealants, and sliding glass doors on internal offices provide daylight and views to the outside. Come join the big Transport family, here in Toronto!
We are looking for a Service Project Specialist Intern to join us for a 4 month internship at our Toronto office!
The successful candidate will assist the Services Portfolio team in managing the team’s systems and developing novel methods to better deliver readable datasets. The intern will work day to day with the team to understand the workflow and business needs, and then develop robust scripts that facilitate better delivery towards the projects.
Key Accountabilities:
• Help the project management for Service contracts
• Assist the response to Customer Request Resolution (technical queries, expediting, etc.)
• Develops and adheres to project budget and schedules
• Assist the preparation of reports for management review and liaises at all levels within the company
• Prepares digital tools that will facilitate the project needs and improvement the efficiency of project management
• Ensures that the current configuration is correctly managed
• Ensures that the original model is still valid
• Ensures the versioning is controlled
• Assists the bid Management for Services contracts to meet defined Order Intake targets
• Assists the Responds to RFQs/RFPs and/or any other Customer’s Requests
• Assists the evaluates customer specifications, assesses Ground Transportation Systems solution compliance
• Assists the delivery of proposals within targeted performance (Customer satisfaction, On-time delivery, Bid Cost vs. Budget, etc.)
• Assist the Customer Account Management (including regular communications and visits)
• Interfaces with the Customer or on-site Ground Transportation Systems unit Team about the technical & operational subjects relating to the capture and processing of his/her requests, to the delivery of the service and to the delivery of associated documents
• Analyzes customer feedback, performance indicators, operating reports
• Produces and monitors Key Performance Indicators (KPI)
• Compares KPI with targets set internally and externally
• Assists the monitoring of impact of obsolescence / Software & Hardware change requests and, lead resolution actions while communicating with customer effectively
Key Requirements:
• The successful candidate should be working towards a Bachelor’s degree in Computer Science, Engineering, or equivalent work experience
• Strong in Visual Basic and Python for scripting
• Fluent in English both in written and oral communication skills
• Excellent Excel & PowerPoint skills
• Able to work full time hours (40 hours) with the start date and the agreed work term
Preferred Requirements:
• Proactive engagement
• Strong communication skills in a remote environment